Due to reduced capacity caused by COVID-19, your order may be delayed. Currently, the estimated processing time is 4-6 business days.
Shipping timelines do not apply to orders shipped to APO/FPO addresses.US SHIPPING
US orders are priced in USD and will be shipped either USPS or UPS. US shipping prices are shown at the checkout window and vary by location and weight of your order. When your order has been shipped out you will be provided with a tracking number to track the progress of your package in its delivery process. BETCH by QCP does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.INTERNATIONAL SHIPPING
International orders are priced in USD and will be shipped either USPS or UPS. International shipping prices are shown at the checkout window and vary by country and weight of your order. USPS works in conjunction with local postal services around the world and will route the package to them when the package arrives in your resident country. While most packages make it to their final destination without any issues, BETCH by QCP is not responsible for the package once it lands in your resident country as we do not have any jurisdiction over international countries and their postal services. In the event that there are any issues after the package arrives in your resident country, the recipient is responsible for contacting their local postal service to resolve said issues. If your international shipment has been in-transit for over 20 days, please contact your local postal service or customs office to see if the package is being held for you and provide them with your tracking number along with a form of identification.CUSTOMS AND DUTIES FEES
BETCH by QCP is not responsible for any customs/duties fees that may incur with international orders and is not included in the order total at checkout. The recipient is responsible for any and all fees determined by the customs office of their resident country. In the event that an order is returned due to a lack of claim, we will reach out to you via email to have the package shipped out for you again BUT the cost of shipping fees will need to be paid for again.PACKAGES RETURNED TO SENDER
If a package is returned to us due to an issue with incorrect address information, lack of customs/duties payments, or other issues with being forwarded, we will reach out to you to have the package resent. If we do not receive a response within 30 days from when the email is sent, the order will be null and voided. Original shipping fees are non-refundable. For items returned to BETCH by QCP due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.